Booking Policy.
No credit card hostage situations, no fine print games. Reserve in a minute, pay when the dust settles — and change your mind for free until the day before.
Pickup times are confirmed the evening before your raid — hotel gates in the Medina may need a 2–3 minute walk to the nearest vehicle access point.
How it works
Free cancellation up to 24h
Cancel or reschedule free of charge up to 24 hours before your pickup time — full refund, no questions, no fees. Just send us a message.
Pay on arrival
You pay in cash (MAD) or by card to your guide when the ride starts. Nothing is charged online when you book.
Zero deposit
We never ask for a deposit or card details to hold your slot. Your WhatsApp confirmation is your guarantee.
Weather rescheduling
In the rare event of a desert storm or high winds, we offer you another slot the same trip or a 100% immediate refund — your choice, at no cost.
Group bookings
Private convoys for 6+ riders get dedicated pilots, flexible departure times and custom programs (team events, birthdays, weddings). Contact us directly for a tailored quote.
After you book
Within minutes of your request you receive a WhatsApp confirmation with your pickup time, pilot's name and a meeting point. The day before your raid, we reconfirm and send the weather check.