Terms & Conditions.
Clear terms for a clear ride. By booking with us, you agree to the following.
1. Bookings & confirmation
A booking is confirmed once you receive our WhatsApp or email confirmation with a pickup time. Prices are per rider, in Moroccan dirhams (MAD), and include the equipment, guide and transport listed on each pack page.
2. Payment
Payment is made on arrival — cash in MAD or card — before departure. No deposit is required to reserve. Prices quoted in EUR or USD on this site are conversions for information only; the charged amount is the MAD price.
3. Cancellation & changes
Free cancellation and rescheduling up to 24 hours before pickup. Cancellations within 24 hours of pickup or no-shows are charged in full. If we cancel for weather or safety reasons, you get a free reschedule or a full immediate refund.
4. Rider responsibilities
Drivers must be at least 16 years old and follow the guide's instructions at all times. Riding under the influence of alcohol or drugs is prohibited and ends the ride without refund. Each rider is responsible for the machine's basic care during the ride; damage caused by deliberate misuse may be charged at repair cost.
5. Passengers & children
Passengers from 6 years old ride behind an adult driver with provided backrests and helmets. On La Journée, children aged 6–14 join the convoy with a dedicated guide and never drive.
6. Liability & insurance
All packs include passenger and third-party liability insurance. Desert riding carries inherent risks; riders participate at their own responsibility after our mandatory safety briefing. Our liability is limited by the insurance coverage included with each pack.
7. Late arrival
Pickup windows are tight because convoys depart on schedule. If you are delayed, call or WhatsApp us immediately; we will hold the convoy when possible, otherwise the ride proceeds as booked.